Policy Highlights
30-Day Replacement
Invalid accounts replaced free within 30 days of delivery — no questions asked.
Fast Processing
Replacement or refund requests processed within 24 hours of submission.
24/7 Support
Reach our team anytime via WhatsApp, Telegram or Email for instant help.
Secure Guarantee
Every order is backed by our written quality and delivery guarantee policy.
What Our Refund Policy Covers
Royalaccs is committed to delivering only high-quality, phone-verified social media accounts. We manually check every account before shipping. However, if something goes wrong on our end, we make it right — fast and fairly.
This policy applies to all orders placed through WhatsApp, Telegram, or Email. Please read the full terms below before placing your order.
-
Effective Date This policy is effective from January 1, 2024 and applies to all orders.
-
Applies Worldwide This policy covers all customers globally — USA, UK, UAE, Pakistan and 50+ countries.
-
By Ordering, You Agree Placing an order constitutes acceptance of this full refund & replacement policy.
Detailed Policy Terms
When You're Eligible for Replacement
We will replace accounts or issue a refund in the following situations. These are covered under our 30-day quality guarantee from the date of delivery.
- Account login credentials do not work at the time of delivery
- Account is already banned or suspended before you access it
- Wrong account type delivered (e.g. Facebook instead of Instagram)
- Account quantity is less than what was ordered and paid for
- Account gets disabled within 24 hours of delivery without any action from your side
- Missing 2FA, recovery email, or other promised account features
- Technical delivery failure (file corruption, missing data files)
When Refunds Are Not Applicable
The following situations are not covered under our refund or replacement policy. Please review these carefully before placing your order.
- Account was banned after you used it for automation, spam or ToS violations
- You changed the password, email or phone and then lost access
- Account reported or flagged due to your own actions after delivery
- Refund request made after 30 days from delivery date
- Buyer's remorse — you no longer need the accounts after delivery
- Platform policy changes by Instagram, TikTok etc. affecting your account
- Duplicate orders placed by the customer by mistake
Partial Replacement Scenarios
In some cases, we may offer a partial replacement or partial refund. This applies when only some accounts from a bulk order have issues, or when the issue is minor and resolvable.
- 10–30% of bulk accounts are invalid — we replace only the faulty ones
- Account works but minor feature is missing — we offer partial credit
- Delayed delivery beyond promised time — partial discount applied
- Account format differs slightly from requested — credit toward next order
- Network or server issue caused partial delivery — remainder sent free
How To Claim Your Refund
Follow these simple steps to submit your replacement or refund request. We aim to resolve all issues within 24 hours.
Contact Us Immediately
As soon as you notice an issue, reach out via WhatsApp (03042460723) or Telegram (@ProSLR). Do not attempt to fix the account yourself first.
Within 30 days of deliveryProvide Proof
Share a screenshot or screen recording clearly showing the issue — invalid login, banned account, or wrong format. This helps us process your claim faster.
Screenshot / video requiredOur Team Reviews
Our support team reviews your claim within 2–4 hours. We check delivery records, account status logs, and confirm the issue on our end before approving.
2–4 hour review timeReplacement Delivered
Once approved, replacement accounts are delivered to you within 24 hours — fresh, verified, and ready to use. In rare cases we issue a full refund if stock isn't available.
Delivered within 24 hoursFollow-Up Support
After your replacement, our team checks in to make sure everything is working correctly. Your satisfaction is our top priority — we don't close tickets until you're happy.
Post-replacement check-inCommon Refund Scenarios Explained
Understanding real-world examples helps you know exactly what is and isn't covered.
Instagram Account Won't Login
You received your accounts but 15 of 100 give "incorrect password" errors immediately. We replace all 15 accounts free within 24 hours.
TikTok Banned After Automation
You used bots or automation tools on the accounts and they got banned. This is a ToS violation on your part and is not covered by our policy.
Gmail Accounts Pre-Suspended
You ordered 50 Gmail accounts and 10 were already suspended before you even logged in. We replace all 10 immediately at no extra cost.
Partial Bulk Order Faulty
Out of 500 accounts ordered, 48 don't work. We send 48 fresh replacements free. The remaining 452 that work are not eligible for replacement.
Changed Password & Lost Access
You changed the account password and accidentally got locked out. This is user error and is not covered under our replacement guarantee.
Wrong Account Type Delivered
You ordered Telegram accounts but received Discord accounts by mistake. We immediately redeliver the correct accounts and apologize for the error.
Our Guarantee
Quality Shield
Every account passes our 5-step quality check before delivery.
Free Replacement
Faulty accounts replaced at zero cost within 30 days.
Fast Resolution
All claims resolved within 24 hours — guaranteed.
Fair Treatment
Honest, transparent decisions. No unfair denials ever.
Contact Us for Refund
Need a Refund?
Talk To Us Now
Our support team is available 24/7. Don't wait — the sooner you report an issue, the faster we resolve it. Reach out on any channel and we'll get started right away.
Refund Policy Questions
Everything you need to know about our refund and replacement process.
Have an Issue? We've Got You
Our team is online right now and ready to help. Don't hesitate — reach out and we'll resolve your issue fast, fairly, and professionally.